Tag: Crisis Communication

Do you have a Communication Policy?

sandy hermanoff

Do you have a Communication Policy?

Policy_331If you don’t, look out. It could take a bite out of your brand, reputation and damage your integrity — when you least expect it.

To make sure your company or organization is visible, accessible and accountable both internally and externally, you should have a communication policy. It ensures that communications by every employee is understood, coordinated and effectively managed and followed by everyone. Communication plays an essential role in the conduct of everyone’s business.

How you communicate with people not only reflects on you as an individual but also on your organization. It applies to everyone. This is the information everyone must know to carry out their day-to-day work. It is the responsibility of leadership to communicate this information effectively.

A policy provides your constituencies with timely, accurate, clear, complete and objective information – and it is consistent throughout your company.

Social media rules are written and enforced. There are a variety of ways and means to communicate and when policies are set, then there is less HR hassle.

All communication needs are addressed, but these should be evaluated and changed, if necessary. Technology and the way people communicate changes quicker than you can change your socks.

A policy creates trust and confidence and protects the integrity of your company or organization. It provides strategic direction.

If you have a communications policy in your company, congratulations. If you don’t, call Hermanoff Public Relations today. We’ll write one for you so you’ll sleep better and everyone in your company will thank you.


About the author

 100 sandy

Sandra M. Hermanoff, APR, S.A.G.E, Fellow PRSA
Hermanoff Public Relations
P: 248.851.3993  F: 248.851.0706
web. www.hermanoff.net
31500 West Thirteen Mile Road, Suite 110
Farmington Hills, Michigan, 48334

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Hermanoff Public Relations is a partner of the Worldcom Public Relations Group, the
World’s largest consortium of independently owned public relations counseling firms.



Planning and Prevention Goes a Long Way in Crisis Communication

Just read about a CEO with 8,000 employees who warned his employees that if one of the candidates for president wins, they could lose their jobs. How would you feel going to work every day for that company?

That’s an internal crisis:  one that is going to take some quick turnaround time to give his employees a comfort level. Communication is the key – traditional and social media took this story viral.

Then there’s the case of the custom-made steroid prepared by New England Compounding Center, a specialty pharmacy in Framingham, Mass., that has caused the outbreak of rare fungal meningitis from steroid shots for back pain. The steroid was recalled Sept. 26, 2012, but 13,000 people were injected and who knows how many people will die from it. That’s an external crisis:  one that should be addressed immediately with an internal crisis issue as well. Again, communication is the key – and traditional and social media are taking this story viral.

If your company experienced either an internal or external crisis, are you set up to tackle it right away? Do you have a crisis team in place with a list of cell and home phone numbers for quick access? Is there an attorney on the team? Do you know how to prepare and handle media inquiries? Who are the audiences you must reach immediately? Does someone in your organization understand how to use social media in a crisis?

Don’t get caught like the chemical company that was asleep when a crisis occurred and lost just enough momentum in communicating with their audiences to eventually put them out of business. There were high stakes, they gambled and lost everything.

Crisis prevention is very affordable and can be a company life saver. The Tylenol case is a prime example. They communicated well with their audiences often and honestly and saved lives and jobs of thousands of people.

Our message is to have a crisis plan in place, hoping you will never need to use it.  Any good PR firm will be able to help.  At Hermanoff Public Relations we do all of the above – and offer 24-hour crisis counseling.

It’s always better and safer to stay ahead of the curve.  And planning for a crisis is just one smart move before the holidays.